Set the Item Up Right the First Time
A new item gets set up once, in a hurry, and is rarely looked at again. Every price, reorder and report built on it inherits whatever went in that first time.
Plan the Season Before It Arrives
A seasonal business makes most of its money in a few busy months, and most of the decisions that shape them are made in the slow ones. Preseason planning is where the season is won.
Warranty Claims Are Money You’re Owed
Warranty work is done, the customer leaves happy, and the claim gets filed late, short or never. Treat warranty claims as receivables and the money stops slipping away.
Effective Labor Rate: What It Is and How It Compares to Your Posted Rate
The rate on the wall is what you charge for an hour that gets billed. What the shop actually earns per hour is a different number, and the gap between them is where service profit goes.
The First Year After You Take Over
What you inherited is a set of decisions nobody wrote down. The first year is for finding out which ones still make sense, before you change them.
Why Training Doesn’t Stick, and What Does
Training that teaches screens is forgotten by the first busy week. Training built around the reason, the role and a one-page guide is still working when the season hits.
Looking for a worksheet or a calculator? Browse the free worksheets, checklists and calculators →
Every store has one.
The problem everybody works around, because fixing it looks harder than living with it. Tell us yours and we’ll tell you what we’d look at first.
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